Collections Manager

• Manage, lead, and supervise a team of collectors, providing training, guidance, and performance feedback to maximize individual and team productivity.
• Develop and implement effective collection strategies and techniques to optimize recovery rates and meet or exceed established targets.
• Monitor collections activities, including inbound and outbound calls, negotiation strategies, and repayment plans, to ensure adherence to company policies, industry regulations, and compliance standards.
• Analyze performance metrics and objectives and key results (OKRs), identifying areas for improvement and implementing action plans to drive performance and enhance team efficiency.
• Conduct regular performance evaluations and coaching sessions with team members, providing constructive feedback and supporting their professional development.
• Foster a positive work environment, promoting teamwork, open communication, and a strong customer service approach.
• Collaborate with other departments, such as HR, compliance, and IT to streamline processes, resolve customer escalations, and enhance overall collections operations.
• Stay up-to-date with industry trends, best practices, and regulatory changes related to debt collection, ensuring the agency’s compliance and alignment with evolving requirements.

• High school diploma or equivalent. A bachelor’s degree in business administration or a related field is preferred.
• Proven experience in a supervisory role within the debt collection industry, demonstrating a track record of successful team management and collections performance.
• Strong leadership and coaching skills, with the ability to motivate and develop a team to achieve targets and exceed expectations.
• In-depth knowledge of debt collection laws, regulations, and industry practices, with a commitment to ethical and compliant collections practices.
• Ability to prepare and enforce policies and procedures in general, and for operating a call center in the debt collection field specifically.
• Excellent communication and interpersonal skills to effectively interact with team members, clients, and external stakeholders.
• Analytical mindset with the ability to analyze data, identify trends, and implement strategies to improve collections results.
• Proficiency in using collection management systems and other relevant software tools.
• Strong problem-solving abilities and the capacity to handle difficult and sensitive customer situations.
• Ability to work in a fast-paced environment, manage multiple priorities, and adapt to changing circumstances.
• Professionalism, integrity, and a commitment to maintaining confidentiality and protecting customer and employee matters and information.

Join our dedicated team and make a meaningful impact in the debt collection industry. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and advancement. If you possess the required skills and experience, we invite you to apply by submitting your resume and a cover letter outlining your qualifications and achievements.

Current Available Full-Time Shifts:

M-F 8:00am to 5:00pm

Paid Training Program:

2 week, full-time training program

Office Location:

Kansas City, KS, USA

Pay:

Starting annual salary of $65,000- $75,000 with the potential for higher pay based on experience, skill set, and bi-lingual fluency.

• Full medical, dental, and vision
• 401k with contribution matching up to 5%
• 10 Federal holidays + 15 days of PTO

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